Post by shiyabul on Aug 20, 2024 4:01:34 GMT
Consider these thoughts … Learn to speak the language of Value. Learning and using the language of Value must be deliberate.
This is not new or terribly difficult; it just takes awareness https://lastdatabase.com/ and practice. First, take a good, hard look at how the Contact Center is perceived. Remember that this is how others see you, not how you see yourselves. If you don’t want to ask the question directly, just look at how the Contact Center is treated within the enterprise.
If Marketing runs campaigns and promotions that you know nothing about, it is not because they want to do harm. It is worse than that and much more likely that the needs of the Contact Center are “invisible” rather than deliberately ignored. In fact, the Contact Center lacks a sort of operational Visibility. A very big part of establishing the Contact Center’s Value is dependent upon managing that Visibility.
This is not new or terribly difficult; it just takes awareness https://lastdatabase.com/ and practice. First, take a good, hard look at how the Contact Center is perceived. Remember that this is how others see you, not how you see yourselves. If you don’t want to ask the question directly, just look at how the Contact Center is treated within the enterprise.
If Marketing runs campaigns and promotions that you know nothing about, it is not because they want to do harm. It is worse than that and much more likely that the needs of the Contact Center are “invisible” rather than deliberately ignored. In fact, the Contact Center lacks a sort of operational Visibility. A very big part of establishing the Contact Center’s Value is dependent upon managing that Visibility.